CUFFE HOLDINGS SHIPPING POLICY

Orders are processed as quickly as possible after payment is confirmed. Processing times may vary depending on the product ordered, inventory availability, weekends, holidays, product launches, and periods of high demand.

ORDER PROCESSING

Most in-stock orders are prepared for shipment within 2 to 5 business days.

Made-to-order, custom, preorder, or limited-release items may require additional processing time. Any extended processing time will be communicated on the product page or directly to the customer when applicable.

SHIPPING TIMES

Delivery times begin after an order has been processed and transferred to the shipping carrier.

Estimated carrier delivery times are not guaranteed and may be affected by weather, carrier delays, holidays, destination, or other circumstances outside our control.

TRACKING

When tracking is available, customers will receive tracking information after the order has shipped.

Please allow time for tracking information to update after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Cuffe Holdings is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided addresses.

If you notice an address error, contact us as quickly as possible at kyle.cuffe@cuffeholdings.com. We cannot guarantee address changes after an order has entered fulfillment.

LOST, DAMAGED, OR MISSING ORDERS

If an order arrives damaged, contains an incorrect item, or appears to be missing merchandise, contact us promptly with your order number and photographs when applicable.

For packages marked delivered but not received, customers should first check the delivery location and contact the shipping carrier. We will assist with reasonable next steps when possible.

CIGAR AND TOBACCO SHIPMENTS

Cigar and tobacco orders are subject to applicable laws, age requirements, carrier restrictions, and destination restrictions.

We reserve the right to decline, cancel, or refund an order when shipment would violate applicable law or carrier requirements.

SHIPPING CHARGES

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.

Original shipping charges are generally non-refundable unless an error was made by us.

CONTACT

For shipping questions, contact:

Cuffe Holdings LLC
kyle.cuffe@cuffeholdings.com
347-481-3652