CUFFE HOLDINGS RETURN & REFUND POLICY

We want every customer to be confident in their purchase. Because our store includes apparel, lifestyle products, accessories, and premium cigars, return eligibility depends on the type of product purchased.

APPAREL, ACCESSORIES & LIFESTYLE PRODUCTS

Eligible merchandise may be returned within 14 days of delivery.

To qualify for a return, the item must be:
• Unworn and unused
• In its original condition
• Free from stains, odors, damage, or alterations
• Returned with original tags and packaging when applicable
• Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

CIGARS & TOBACCO PRODUCTS

For product integrity, quality-control, and health and safety reasons, all cigar and tobacco product sales are final.

We do not accept returns or exchanges of cigars because of personal taste, strength preference, wrapper color, aroma, or other subjective characteristics.

If your cigar order arrives damaged, defective, missing items, or incorrect, contact us within 48 hours of delivery. Please include your order number and clear photographs of the product and shipping packaging so we can review the issue.

Approved claims may be resolved through replacement, store credit, or refund at our discretion.

DAMAGED OR INCORRECT MERCHANDISE

Please inspect your order when it arrives. If an eligible non-tobacco item is defective, damaged, or incorrect, contact us as soon as possible with your order number and photographs of the issue.

NON-RETURNABLE ITEMS

The following are not eligible for return unless they arrive damaged or incorrect:

• Cigars and tobacco products
• Gift cards
• Final-sale merchandise
• Personalized or custom-made products
• Used, worn, washed, or altered merchandise

EXCHANGES

For eligible merchandise, the fastest way to receive a different item or size is to request a return of the original item and place a new order once the return is approved.

REFUNDS

Once an approved return is received and inspected, we will notify you of the decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.

Original shipping charges are generally non-refundable unless the order was incorrect or arrived damaged due to an error on our part.

CONTACT US

For return, refund, or order questions, contact:

Cuffe Holdings
Kyle.cuffe@cuffeholdings.com
cuffeholdings.com

Policies may be updated periodically. The policy in effect at the time of purchase will apply to your order.